Frequently Asked Questions
Everything you need to know about your O Boticário beauty journey.
Does O Boticário test its products on animals?
No, O Boticário is proud to be a cruelty-free brand. We do not test our products or ingredients on animals, and we hold the PETA 'Beauty Without Bunnies' certification.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our customer service team to initiate a return or exchange.
Are O Boticário products sustainable?
Sustainability is at our core. We utilize eco-friendly packaging, offer refill options for many of our fragrance lines, and implement one of the largest beauty waste recycling programs in the world.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and convenient checkout experience.
How can I find the right fragrance for me?
You can explore our 'Fragrance Finder' tool online or visit any of our physical boutiques for a personalized consultation with our beauty experts to discover your signature scent.